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Return Policy

All purchases are returnable if returned within 30 days of invoice date as long as they have not been used or modified in any way.

Please read below for details regarding shipping costs and restocking fees.

All returns must be pre-approved before shipping any item(s) back. Please contact your salesperson for a return code. We will also let you know at that time what fees you will be responsible for (if any) so it is clear ahead of time. We may also have other options available that may save you and/or us money.

At Hunt Tractor we strive to provide you, the customer, with the correct product in the condition as described/ pictured. In the event there is a miscommunication or you decide you no longer need the item you have purchased you can return it. Similar to any other purchase you would make in person, over the phone, or over the internet, you can return any item within 30 days, but you are responsible for all shipping costs to and from our location and/or the manufacturer's location if it is a special order item along with other potential fees. See below for fees and exceptions.

Fees:

Credit Card Purchase Return fee:

There is a 3% return fee on all returned items purchased with a credit card. Items purchased with cash, check, cashier’s check, or wire transfer will not be assessed a 3% return fee.

Restocking fee:

If returning an item for any reason other than a mistake on our part you will be responsible for a restocking fee of 20% if the item purchased was an in-stock item. If the item purchased was a non-stock or special order item the restocking fee may vary.

Our Mistake:

If we make a mistake and ship you the wrong product and it is our fault we will pay the shipping both ways (shipping to you and shipping back to us) and you will not be responsible for the 3% credit card return fee or a restocking fee. There will be no cost to you if it is our mistake.

Your Mistake:

You can still return the item if the attachment is wrong or does not fit due to incorrect or incomplete information you provided to us, but you will be responsible for the shipping costs both ways (shipping to you and shipping back to us, the manufacturer, or supplier) along with the 3% return fee if the item was purchased with a credit card and a restocking fee of at least 20%.

Special order items:

We sell new aftermarket buckets and attachments from reputable aftermarket manufacturers. Not all aftermarket manufacturers build buckets and attachments to the same specifications or OEM specifications. For example: bucket capacities or dimensions may not match OEM manufacturers or other aftermarket manufacturer’s specifications exactly. If you have any questions or specific requirements regarding specifications such as bucket capacity, lifting capacity, dimensions, or other specifications be sure to ask before ordering. Do not assume anything. Our goal is to provide you with the attachment you need. If you order a new or used attachment that we do not have in stock then there may be an order cancellation fee or a restocking fee from the manufacturer or supplier if the order is cancelled or the item is returned. These costs are out of our control and you will be responsible for any fees from the manufacturer or supplier. Some manufacturers will assess very high restocking fees so please be sure to ask any and all questions before placing an order.

Manufacturing delays:

From time to time there are delays in manufacturing for reasons out of our control. If this happens we will notify you if/when we find out from the manufacturer there is a delay. All lead times given at the time of sale are estimates only that we have passed on to you from the manufacturer. We are not responsible for delays in manufacturing. In the event you would like to cancel an order due to manufacturing delays you will still be responsible for the Credit Card Purchase Return Fee and potentially a restocking or order cancellation fee from the manufacturer.

Shipping Delays:

We strive to ship items with reliable carriers that will get your item to you as soon as possible. We will give you an estimated delivery time/date that the carrier gives us, but the actual delivery date/ transit time may vary due to circumstances beyond our control. Once the item leaves our yard we have no control over when it will get to you. If the trucking company has a problem between where the attachment is shipped from and its destination your item may be delayed. Weather can play a part in this along with other transit delays. It may also be delayed if you are in a rural area where deliveries occur less frequently than more densely populated areas. If your item is delayed in getting to you please call us and we will work with the carrier to get the item delivered as soon as possible. Even though a delay in shipping is not a valid reason for returning an item we will still accept an item returned due to shipping delays, but you will be responsible for all shipping charges both ways (shipping to you and shipping back to us or the manufacturer or supplier), any additional carrier charges, any and all restocking fees, and the 3% return fee if the item was purchased with a credit card.

Refusing a shipment:

If you refuse a shipment for any reason you will be responsible for all shipping charges both ways (shipping to you and shipping back to us or the manufacturer or supplier), any additional carrier charges, any and all restocking fees, and the 3% return fee if the item was purchased with a credit card.

Damaged or Missing Items

Do not refuse a shipment if it arrives and is damaged or missing components. Make a note on the bill of lading and then call your salesperson immediately. If you have any questions about this have the driver wait and call your salesperson before signing the bill of lading. If part of the shipment is missing we will likely be able to locate the rest of the shipment after contacting the shipping company. If the item is damaged please note on the bill of lading and take pictures of the damage. We will need the pictures and the note on the bill of lading in order to get us/you compensated by the freight company. If the damage or missing components are not noted on the bill of lading we will have no recourse with the freight company. By signing the bill of lading you are signing that you received your item complete and undamaged unless it is otherwise noted on the bill of lading.

Buyer's Remorse:

Once in a while someone experiences buyer’s remorse. If you have buyer’s remorse after you receive an item you purchased from us please give us a call and we will take care of the return. You will be responsible for all shipping charges both ways (shipping to you and shipping back to us or the manufacturer or supplier), any additional carrier charges, any and all restocking fees, and the 3% return fee if the item was purchased with a credit card. In the event you have buyer’s remorse after the item ships, but before it arrives at your location, please call us and we will let you know how we want you to handle it when the item does arrive.

Job Cancellation:

We understand that the construction industry can be volatile and jobs get cancelled from time to time. If you order an item for a specific job or project and it is cancelled you can return the item, but it must be unused, unmodified, and be within 30 days of purchase.You will be responsible for all shipping charges both ways (shipping to you and shipping back to us or the manufacturer or supplier), any additional carrier charges, any and all restocking fees, and the 3% return fee if the item was purchased with a credit card. In the event you purchased a special order item and it has not shipped from the manufacturer yet you will be responsible for the 3% return fee if the item was purchased with a credit card and any restocking or order cancellation fee the manufacturer imposes. In the event your job or project is cancelled after the item ships, but before it arrives at your location, please call us and we will let you know how we want you to handle it when the item does arrive. You will still be responsible for all shipping and fees, but we may be able to minimize the return shipping costs and streamline the return process.

Return of an item you have used or modified:

We do not accept returns of items that have been used or modified. All returned items must be in the same condition as they were when shipped unless damaged during shipping.

Questions:

If you have any questions regarding our return policy please ask a salesperson before making a purchase. It is far easier and potentially less costly if our return policy is fully understood before a purchase is made.

All returns must be pre-approved before shipping the item(s) back. Please contact your salesperson for a return code. We will also let you know at that time what fees you will be responsible for (if any) so it is clear ahead of time. We may also have other options that may save you and/or us money.

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